Return procedure
The customer can return an item under 2 conditions following
Case n°1/ the product is defective when unpacked. This report must be defective within 48 hours maximum of the date of receipt of the package
Case n°2 / the customer wishes to exercise his right of withdrawal within 14 days from the date of the order.
The customer must send the Kaliona team an email to the address kaliona638@gmail.com and indicate the reason for the return
From the moment the item has been shipped it must be forwarded by the care and at the expense of the customer to Elogise at the following address:
101 place de la Logistique-bâtiment S Quai n ° 23 94150 RUNGIS
In case n°1 we will proceed to the exchange of the item if available. Otherwise, a refund will be made:
In case n°2 we will proceed to refund.